Privacy Policy

Our approach to your Privacy Policy

We believe privacy is part of looking after children well. Families share personal details with us because they trust us, and we only ask for what we genuinely need: to keep children safe, to follow the rules for registered childcare in Wales, to tell you about your child’s day and to claim funding where it applies. We do not collect information for the sake of it, and we do not sell, rent or trade personal information with anyone.

Children and privacy

Information about children is treated with particular care. Records such as registration forms, allergies, medical needs and observations of learning are kept confidential, are only shared with people who need them, and are protected by our safeguarding procedures. Photographs of children are only used on this website or on social media with the permission of parents and carers, and you can withdraw that permission at any time by letting us know.

Keeping information safe

We keep paper records locked away and protect digital records with passwords and access controls. We use the Famly app to manage bookings and communication with parents, and Famly has its own security measures and privacy information. When we no longer need information, we dispose of it securely. If something ever goes wrong with personal information, we will act quickly to put it right and, where the law requires, we will tell the people affected and the regulator.

Your privacy rights

Under data protection law you can ask to see the personal information we hold about you or your child, ask us to correct anything that is wrong, ask us to delete information we no longer need, object to certain uses and ask us to restrict how we use it. To use any of these rights, simply contact us and we will respond within one month. You can read a clear explanation of each right on the ICO website.

Using this website

Visiting our website does not require you to give us personal information. If you send an enquiry or message us, we use the details you provide only to reply and to arrange a visit. Our website may link to services such as Facebook and Famly, which have their own privacy policies, so please read those if you use them. To see how cookies work on this website, read our Cookies Policy, and for the rules that apply to using the site, read our Terms and Conditions.

Changes to this Privacy Policy

We review this Privacy Policy regularly and update it when our practice or the law changes. The current version is always shown on this page, and if we make an important change we will tell families directly. If you have any questions about this Privacy Policy, how we use information, or how to make a complaint, please get in touch with our team.

This Privacy Policy applies to families, visitors and anyone who contacts us. It should be read with our Cookies Policy and Terms and Conditions. We are a registered charity, and we are responsible for deciding how your personal information is used. If you have a question about this Privacy Policy, or you would like a copy of the information we hold about you or your child, please ask a member of the team at any session or send us a message, and we will be happy to help you in Welsh or English.

In short, our Privacy Policy is about being open and fair with families. We keep our Privacy Policy up to date, we explain it in plain language, and we ask you to read this Privacy Policy whenever you are unsure how your information is used.